Q.01) I have not received the account activation email. How do I create my account?

Please check your spam folder in case the email did not reach your inbox. In case that you still haven’t received the email then you can register yourself at zoojoo.be by using your official email id at https://www.appzoojoo.be/auth/user_registration. We will send you a new activation email as soon as you register on the above link.

Q.02) I tried to register at the above link but still haven’t got the email.

If the emails are not reaching you then please mail us directly at support@zoojoo.be We will do the following:

  1. Send you the account activation link within 24 hours, so that you can get started without delay.
  2. Check with your IT team to remove any specific filters that prevent zoojoo.be emails from getting delivered to your inbox. This will ensure that you will receive all the future emails sent from us.

Q.03) I registered with zoojoo.be but forgot my password.

Please go to https://www.appzoojoo.be/auth/forgot_password and type your work email address, we will send an email using which you can reset your password.

Q.04) What does a “Mission” in zoojoobe mean?

It is a weekly commitment that you make to yourself to pick up a few healthy challenges of your choice and live by it. These challenges help you to form healthy habits over a period of time. Once you start a mission, you will be unable to add/remove/edit your challenges until the end of the mission.

Q.05) How do I control privacy setting of the Challenges I take?

Once you choose a challenge, you will get a popup to set your goal and reminder. In the bottom left of this popup, you have the option to change your privacy setting. By default, the privacy setting is set to “Public”. Please see the image below for more info.

how to change privacy

Once your privacy is set to public, you will not be able to change the setting of that challenge to private until you complete the challenge.

Q.06) How can I change my existing challenges?

You have to complete your ongoing mission in order to change your challenges. Once you update all your existing challenge for the mission, you will get the option to “Create new track” (Please see the highlighted section in the image below). Click this to choose a different set of challenges.

6 change

Q.07) How can I add more Challenges?

At any time, you can add only a maximum of 3 challenges. Also, you can add more challenges only after completing your existing mission.

Q.08) How do I remove a Challenge?

You can remove existing challenges only after you complete your existing mission. Please choose “create new track” option to choose a different set of challenges.

Q.09) How do I stop receiving emails from zoojoobe?

You can unsubscribe from zoojoobe emails by changing your email notification settings. Please see the image below for more info.

Notifications

Q.10) What is verification code in mobile app?

It is a one time password (OTP) that you receive via email, which grants access to the zoojoobe mobile app. This is a security measure that we take to make sure that no one else gets access to your data in zoojoobe.

Q.11) I did not get my verification code. What should I do?

Please check your spam folder in case the email did not reach your inbox. In case that you still haven’t received the email then you can register yourself at zoojoo.be by using your official email id at https://www.appzoojoo.be/auth/user_registration. We will send you a new activation email as soon as you register on the above link. You can create your account in the web and sign into the mobile app using your credentials.

Q.12) I did not find my question in the above list. What should I do?

Please write to us at support@zoojoo.be We will be happy to answer your queries.

 

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